When I first came to Louise I was a shell of a being; hiding behind a composed exterior, inside I was crumbling. I had been silently experiencing intense depression and anxiety for years, my negative thoughts consumed me and I had once again hit rock bottom. Having the opportunity to enter into therapy with Louise has allowed me to freely explore and gain understanding over the roots of my thoughts and experiences and in doing so has empowered me to claim authority over my thoughts and to take ownership of and make changes to my life. Through her unconditional positive regard, reassuring support and relentless encouragement, Louise created for me an atmosphere of comfort and hope. My thought patterns have been transformed and my coping mechanisms strengthened. I now understand my past, live in my present and believe in my future. I cannot speak highly enough of Louise Ward not only as a counsellor but as an exceptionally kind and compassionate human being.